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Gloucestershire County Council – Schools ICT Service Service Level Agreement
Gloucestershire County Council – Schools ICT Service
Service Level Agreement
April 2018 – August 2019
This Service Level Agreement (SLA) is effective from
1st April 2018 to 31st March 2019 for Maintained
schools. For Academies, this SLA is
effective from 1st September 2018 to 31st August 2019.
Service Descriptions are to be
read in conjunction with the GCC Plus General Terms & Conditions.
ICT launch new services - designed around you
This financial year the ICT schools team are offering newly designed packages.
SIMS Essentials – Is available to all Schools that wish to purchase SIMS Software Support only as the school has chosen to employ a Network Manager or external 3rd party ICT provider to be responsible for both their Admin and Curriculum network and ICT equipment. Please note that this package does not included emails, Internet issues, Trend heating or SAP troubleshooting.
SIMS Essentials Plus – Is available for Primary and Special Schools that wish to purchase the comprehensive SIMS Support package along with a 30 hour Break Fix contract for their current Admin workstations and Admin network. Please be aware that new installations of ICT equipment are not covered in your Break Fix hours but we are able to provide you with a separate quotation.
Whole School Support – Is aimed at Primary and Special Schools that wish to purchase the comprehensive SIMS Support package along with a 30 hour Break Fix contract for their current Admin workstations and Admin Network and a 30 hour Break Fix contract on the Curriculum network. Please be aware that new installations of ICT Equipment on either Admin and Curriculum are not covered in your break fix hours but we are able to provide you with a separate quotation.
Please note that your school is required to purchase one of the above packages if you purchase your SIMS License through the Local Authority. The SIMS licence price displayed on SLA Online also includes the cost for your FMS license. This License needs to be purchased alongside your chosen support package.
Still need to buy services for this financial year?
If you still need to purchase any services for the current financial year, Educational Psychology sessions or Library project boxes for example, please download the help sheet and follow the instructions.
Help sheet - how to find out more about a service
Find full details of what a service or package provides, where to find service level agreements and contact details for service teams.